Frequently asked questions

Check-in is from 3 pm and check-out is by 11 am. We can’t guarantee early check-in, but we’ll always try our best to accommodate you.

Yes. If you reach Inverness before your room is ready, leave your bags with reception and relax in the lounge or brasserie until check-in. Secure luggage storage is also available.

Yes, subject to availability — £10 for noon or £20 for 1 pm. Just ask reception.

Yes — our porters are happy to help you with your luggage.

We don’t run a shuttle, but reception can book you a taxi for any time you like, including early-morning flights. Taxis wait outside the airport arrivals terminal and the journey is short.

Book online at invernesspalacehotel.co.uk, call 01463 223243, or email [email protected]. Booking direct earns you 10% off, and we’ll confirm by email.

Your full name, address, phone number, email, and a valid credit or debit card to secure the room. Your confirmation is sent to the email address you provide.

Email [email protected] or call 01463 223243 with your name, arrival date and reservation number, and we’ll take care of it. We can also resend a lost confirmation.

Flexible rates can be cancelled free of charge until 4 pm the day before arrival. Advance Purchase and promotional rates are non-refundable and non-transferable.

Choose a Flexible rate (pay on arrival, free cancellation until 4 pm the day before) or a cheaper Advance Purchase rate (prepaid, non-refundable). Our seasonal packages often offer the best value.

Flexible bookings are settled at the hotel on arrival or departure. Advance Purchase and package rates are paid at the time of booking.

We take card details securely over the phone. Please don’t send full card or CVC numbers by email or chat.

Yes — book through the Best Western website to redeem your rewards points. Members may also receive a discount on room rates.

Yes. Booking direct on our website saves you 10%, and seasonal promo codes can save you more.

Room rates — and, for overseas guests, currency exchange rates — can change daily, so a quote may differ between visits.

Sorry for the trouble. Call 01463 223243 or email [email protected] and we’ll book it for you directly.

Cosy Doubles, Classic Doubles and Twins, Luxury River & Castle View rooms, Family Rooms and Single rooms — each individually styled. See them all on our bedrooms page.

A comfortable bed, tea and coffee, free Wi-Fi, a flat-screen TV, desk, iron and board, hair dryer and a phone charging point — plus complimentary access to the leisure club. All rooms are non-smoking.

King beds are 5 ft wide × 6 ft 6 in long; Super King beds are 6 ft × 6 ft 6 in. Classic Doubles have Super King beds.

Yes, at no extra charge — just let us know when you book.

Yes. Guarantee one for a £100 per room, per night supplement, or request one free of charge, subject to availability on the day.

They face away from the river, with views across the city of Inverness.

Most rooms have a bath or a shower over the bath; three rooms have standalone walk-in showers for easier access. Tell us your preference when booking.

Rooms aren’t air-conditioned, but we provide fans on request.

Not as standard, but a fridge can be added to your room on a first-come basis, and there’s one at reception you’re welcome to use.

Yes — Twin-to-Double or Twin-to-Twin interconnecting rooms, ideal for families. Please pre-book on 01463 223243.

Yes, cots and cribs are available on request — please pre-book.

Yes, subject to availability — just ask when booking.

Yes — one fully accessible room with a wider door frame and adapted bathroom, plus standard rooms served by lifts, with stools and raised toilet seats available. Please tell us your needs when booking. Note that the No. 10 townhouse and Garden Cottage have no lift.

110 rooms in total.

Browse rooms and take a virtual tour on our Stay pages.

Rates with breakfast include a full hot and cold Scottish buffet. Not staying overnight? Full breakfast is £14.95 and continental £12.95 per person.

6:30–9:30 am Monday to Friday, and 7–10 am Saturday and Sunday, in the main dining room.

Our Brasserie serves from 12 noon to 8:45 pm daily, with 24-hour light bites available any time. Scan the QR code in your room for the full menu.

Scan the QR code in your room to order online, dial 064, or message your order through chat. Delivery is usually 20–30 minutes.

6:45 am to 8:45 pm, with a 24-hour light-bites menu and drinks available after that.

Collect or request a breakfast card, complete it the evening before, and leave it out. A £5 tray charge applies.

Reserve at Eight on the River or the Brasserie for groups of up to 10. Let us know any dietary needs in advance or when you sit down.

Yes, for both dinner and afternoon tea — just let us know.

Yes, a kids’ menu is part of the Brasserie menu.

The Brasserie serves Starbucks to take away from 7 am to 10 pm daily.

Call 01463 223243, email [email protected], or book online via OpenTable on our afternoon tea page.

Yes — your group can mix and match the classic Afternoon Tea and the Intoxicating Tea Party.

Yes, you can change one of the sandwich choices.

Yes, a vegan option is always available — please pre-book.

We don’t offer a separate child’s tea, but a regular afternoon tea is easily shared.

Up to 100 guests.

Yes — the swimming pool, jacuzzi, steam room, sauna and gym are free for all hotel guests, 7 am–9 pm daily. Lockers take a £1 coin.

No pre-booking needed — just come along within opening hours.

Yes, towels are provided for hotel guests at the leisure club.

The leisure club and pool are for hotel guests and members only — we don’t offer day passes.

Gym and leisure club use is for guests aged 15 and over. Children under 12 must be accompanied by an adult, and under-16s must be accompanied in the pool.

See membership details and the sign-up form on our Leisure Club & Spa page, or reply with your email and we’ll be in touch.

No, gym membership doesn’t include a room-rate discount.

Our spa partner, Pretty Woman Spa, runs all spa days and treatments — book on 01463 549149 or via our spa pages. Open Mon–Fri 9 am–9 pm, Sat & Sun 9 am–5 pm.

Yes — the Pamper Package and the Spa Tranquillity Package both include an overnight stay, breakfast, prosecco on arrival, a spa treatment and full leisure club access. See our spa breaks page.

Yes — a free 22-space car park, subject to availability. If it’s full, reception can arrange a permit for a nearby car park with a refundable £20 deposit.

On-street parking is free from 5 pm to 10 am on some streets; daytime charges run up to around £6 per 24 hours.

Yes — six charging points (currently £0.58/kWh) via the Project EV app. Pre-book to guarantee a space.

Our car park is too small for large motorhomes. We recommend the nearby Torvean Car Park, which accommodates motorhomes and RVs.

Yes — £15 per dog, per night, maximum two dogs per room. Guide and hearing dogs stay free of charge. See our pet policy.

Dogs are welcome in bedrooms and the lounge — where you’re also welcome to eat — but not in the restaurant or leisure club.

No — to avoid distress or noise, dogs shouldn’t be left alone in rooms. We’ll happily set a table in the lounge so you can dine together.

Add a note when booking, or let us know in advance. The £15 per night charge is settled on arrival.

Yes, children of all ages are welcome.

Yes — spacious family and interconnecting rooms, with cots available on request. Please pre-book.

Under-12s stay free when sharing a family room with two paying adults (river-view rooms excluded). In their own room, children are charged 50% of the adult rate (minimum £69.90), and meals for ages 5–12 are charged separately.

Yes, with adult supervision. Under-12s must be accompanied, and under-16s must be accompanied in the pool.

Yes, children are welcome at the New Year party.

Taxi or car is easiest. Reception can book a taxi for your preferred time, including early-morning flights, and taxis wait outside airport arrivals.

Yes — Highland Chauffeur Drive, Ness Luxury Chauffeur, or local firms such as Inverness Taxis, City Taxis and Inverness Premier Taxis.

Yes — just ask reception. Highland Explorer Tours visits Loch Ness and Urquhart Castle. See our Explore pages for more.

Yes — buy afternoon tea and other vouchers online through our gift partner at invernesspalacehotel.wearegifted.co.uk.

A Birthday package (cake, three balloons and a card, £41), an Anniversary package (hand-tied bouquet, two mini prosecco and a card, £73), and a Romantic package (rose petals, prosecco and chocolates) — plus build-your-own options with fizz, flowers, cakes and chocolates.

Seasonal packages, spa breaks and girls’ weekends — see Special Offers, bookable with the promo codes shown online.

Yes — an external service Monday to Friday. Collect a bag and list at reception, drop off by 8:30 am, and it’s returned the same afternoon (usually 24 hours; priced per item). A launderette nearby is open 7 days a week.

Yes — we can hold parcels under your name and store luggage for you.

Please tell reception or the duty manager straight away so we can put it right. Complaints can also be sent in writing to the General Manager.