Privacy Policy

Inverness Palace Hotel & Spa is owned by Milton Hotels Ltd. We want you to be familiar with how we collect, use and disclose Personal Data (as defined below).

This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you. This policy applies to the collection, use and disclosure of such information.


1. What personal information we collect and how will it be used?

We may collect the following information about you:

We may add to the information you provide us with information from trusted third parties (including travel agencies, distributors and third party booking engines) for the purposes outlined in this privacy policy.

2. We collect Personal Information through: 
3. We may use the information for the following purposes:

We use the data we collect to provide an experience and service that is responsive to guests needs and individuals interacting with our website. We may collect, use and disclose personal data for one of the following purposes:

4. Sharing your personal information with third parties

We may disclose your personal information to (in so far this is in line with applicable data protection laws):

When your personal information is processed on our behalf by third parties (such as the purpose of processing your room booking), we put measures in place to keep your information secure.  Our Digital Channels do contain links to other websites, mobile sites and apps. This privacy policy only applies to our channels. When you link to other websites, mobile sites or apps we are not responsible or liable for them. You should read the privacy policies for those linked sites or apps before you submit any personal information to them.

5. Cookies & Visitors to our Website

Our digital channels use cookies, which are small text files that are placed on your computer by websites you visit that contain small amounts of information that a website can send to and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make it more user-friendly. More information about Cookies can be found on our Cookies Policy web page.

By using our digital channels, you agree our privacy and cookie policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use, please see the Google references on our Cookies policy page to adjust your settings.

6. Security

We take security of any personal information we hold very seriously. Where necessary, and in common with other websites, we use SSL (Secure Sockets Layer) encryption to ensure that personal information provided to us is not visible to anybody else when in transit between your computer and our servers. You can view when the SSL symbol in your web browser it is the small “padlock” symbol in the status bar of your web browser. However, the transmission of information via the internet is not completely secure. We cannot guarantee the security of your data transmitted to our site: any transmission is at your risk. Once we have received your information, we will handle it in accordance with our usual practices.

7. Direct marketing

We would like to keep you informed of Palace Hotel news and offers by post, phone, email, text and other electronic means. If you have agreed to receive such marketing communications you may opt out or change your marketing preferences at any time by contacting us.

8. Access to and updating your personal information

We want to make sure that your personal information is accurate and up to date. You can ask us to correct or remove personal information you think is inaccurate by contacting us. You also have the right to request a copy of the personal information that we hold about you. To do so, please contact us below.

9. Changes to our Privacy Policy

We keep our privacy policy under review and we will place any updates on our Digital Channels.

10. How to contact us:

If you require further information or have any questions regarding this Privacy Policy, then please email us at [email protected], telephone us on 01463 223243 or write to us at:

Website Support, Palace Milton Hotel & Spa, 8 Ness Walk, Inverness, IV3 5NG.

11. Information

This site is operated by Milton Hotels Limited (company number SC136639 and VAT 267 2397 31), registered office is 8 Ness Walk, Inverness, IV3 5NG.

12. Best Western GB

The Inverness Palace Hotel & Spa is a member of Best Western marketing consortium know as Best Western International and in the UK under Best Western GB the company Interchange and Consort Hotels. Link her for the Best Western Privacy Policy.